Have you ever met someone who breaks the ice by immediately handing you a cinnamon candy? Unusual, but it works for Darrell Bickford. "I've never met anyone I didn't like and it's just my way of being friendly."

Darrell is truly a pest control industry pro. He knows his business and works diligently to win the trust of his customers. He'll go to extreme lengths to win an account. He once had a potential customer mention that they would sign if he would bring the "Terminator" to their site, a reference to a competitor's advertising campaign. Undeterred, Darrell rented a costume, went back to the site as the Terminator, and immediately won the contract. Now, that's persistence!

A family man and all-around good guy, Darrell Bickford represents the essence of what our company is all about. Give him a call to discuss your pest control needs or email him at dbickford@aceext.com. You'll be working with one of the best.

Meet Dave King. Friendly, outgoing and truly interested in providing you with the best solutions to your pest control issues.

A Roger Bacon High School grad and a Bauder College (Atlanta) graduate with a degree in interior design, Dave takes his work seriously and has been studious in learning all there is to know about the pest control business.

Dave King is the type salesperson every company hopes to employ. He'll never try to sell you a service that you don't need, a trait that he relishes, and so do we. Honest and straight-forward. Exactly who you need when you have pest questions.

Contact Dave at dking@aceext.com.

Wendy Thacker is one of those company characters you always hear about. Immediately after joining us her sense of humor and quick wit won our hearts and those of our customer's, too. She came to Ace Exterminating in 1992 after spending five years with a national pest control company. Now, Wendy's sales expertise includes termite control, bird exclusion, general pest control and mole control.

Wendy's love of people makes her the perfect salesperson. She truly wants to help solve problems and create lasting relationships. She's the kind of person who will bring her customers fresh tomatoes from her garden just because she likes you.

Contact Wendy at wthacker@aceext.com.

Tom Pardi originally worked in the sales department of our old Greenlon lawn care division. When Greenlon was sold Tom left to pursue other interests, but he stayed in touch. As Ace continued to grow a need developed for an additional sales representative so we contacted Tom and he agreed to return.

In order to get back in the "Ace" mode of operating Tom was assigned to general pest control service duties for the first 120 days of his re-employment with Ace. During that time customer feedback was extremely good. "Tom has put a lot of positive energy into his work. His customers really feel like he is concerned about their problems and that he really gives one-hundred percent effort", says Pest Control Division Manager, Chuck Irvine.

"This field experience has helped me better understand what Ace is trying to achieve. This is a company that values service excellence", says Pardi. "This is a product that I will be proud to sell to my customers." You can contact Tom at tpardi@aceext.com.

Mary Ann Varland is terrific! You'll recognize that quickly when you speak with her when calling our office. "She is able to handle everyone's "emergencies" with the calm and assurance of a seasoned professional", says Ace Exterminating's Controller and Chief Administrator Ken Seelig.

Mary Ann's great sense of humor and maturity assure that our customers will receive immediate help regardless of the problem.

Ace Exterminating is very fortunate to have Mary Ann on our staff. We know you'll feel the same way, too.

Long-time Cincinnatian, Linda Winters, spent her college years attending Cal State studying journalism, ultimately graduating from Cosumnes River College in Sacromento, California.

When not working to make sure your account is serviced properly Linda spends her spare time making educational films. She's pretty good at it too, winning 3rd Prize at the Indy Gathering Film Festival.

"In a prior life I managed a talent agency and independent casting agency", says Linda. "I also use to do a bit of community theater."

Call Linda to speak to her about your account. See if you can get our fair lady to sing a few bars from My Fair Lady.

We like to refer to Mark Hilling as our "Senior" Service Technician. Since joining Ace Exterminating in 1983, Mark has forgotten more about the pest control business than most will ever learn. His work is so good that he was ranked as one of the country's top pest control service technicians by a national pest control industy magazine.

Mark's excellent ability to work with his customers keeps him at the top of our ranks in customer retention. Handling a mix of commercial and residential customers, Mark still finds time to coach football, baseball, basketball and serve as a Scout Master on behalf of his three sons.

Kevin Mattscheck came to Ace Exterminating having worked many years at Viox, a well-respected property services company. His former employer was going through some management changes, so, lucky for us, Kevin sought a job change.

Kevin is a skillful, detailed technician, with a pleasant disposition and a friendly smile. He's just our type of guy, fitting perfectly into our profile of the "perfect" employee.

We are proud to have Kevin on-board and know he'll do a terrific job for you each and every time he visits your home or business.

Garry Moore is another prime example of the mature, dependable staff we have representing Ace Exterminating. Easy going, good humored and always a positive attitude, Garry takes pride in his work and his relationship with his customers.

Working with people like Garry Moore is what makes the Ace Exterminating atmosphere so enjoyable. We know you'll have the same experience when Garry services your home or business.

Tracy Mulholland has been with Ace Exterminating since 1997 working as our "on-site" person for our prestigious General Electric Aircraft Engines account. Tracy manages the pest control program for the entire 490 acre complex and does it beautifully.
The G.E. complex is like working in a city. It has numerous restaurants, a post office, hospital facility, plus thousands of people to keep happy. Tracy is on-call to handle any and all their pest control needs.

Tracy is also the winner of one of Ace Exterminating's Service Excellence awards presented for her outstanding work. She's one of a kind and we're pleased she's a member of our team.

Patient, precise and detailed in his work, Jeff Page is what every company looks for in an employee. His customers love his friendly, warm approach.

Originally hired to work in our old lawn care division, Jeff made a smooth transition to pest control. "I have a lot more customer contract in the pest control division. It really gives me a chance to build a relationship with my customers."

That wonderful attitude is what keeps Jeff's customers happy. We know you'll feel the same way about Jeff.

Tom Rash began his pest control career in 1991 and brings experience and maturity to our team of pest control professionals.
Tom was born in Cincinnati, but grew up in Bardstown, Kentucky where he graduated from St. Joseph Preparatory School. Afterwards, he attended Bellarmine College in Louisville, Kentucky and Thomas Moore College, Ft. Mitchell, Kentucky on a baseball scholarship. "I turned down an offer to sign with the LA Dodgers after my sophomore year at Bellarmine College."

Tom is a man with many interests. A confirmed sports "nut", he follows baseball, football and basketball. "I love to play golf and I'm pretty good at it." We're not sure of his handicap, but we're fairly certain he's won a skin game or two. "Cooking is a passion of mine. I love to cook for crowds." At one time he was a drummer with a successful music group. With all of these interests Tom still finds time to actively participate in numerous functions for his community church.

Marcus Smith is one of Ace Exterminating Company's certified Sentricon Termite Colony Elimination technicians. You'll find Marcus visiting our many Sentricon accounts each month, checking the in-ground stations for potential termite activity.
As we all know, the weather in southern Ohio isn't always 75 degrees and low humidity. But, in spite of the "dog days" of August and freezing temperatures in January and February, you'll always be greeted by the smiling face of Marcus Smith. His wonderful temperament is a real asset to our company.

Marcus graduated from Finneytown High School where he was an All-City running back for his school team. He still loves football and often you'll find him participating in flag football games.

Dan Finn is another one of our "finds." He originally worked for a well known national pest control company, but wanted the atmosphere that a family-owned business offers.

"It's just more personal at a smaller firm. We are allowed more time with each of our customer accounts, which means more customer satisfaction and loyalty."

Dan's quick to share a laugh, but serious about his work and his service to his pest control customers. That's a great combination for success.

Ace Exterminating Pest Control Specialist Frank Drees hails from Owensville, Ohio where he graduated from Clermont Northeastern High School.

Frank came to Ace after learning that Ford Motor Company would be cutting their workforce. "I really like the family oriented environment of a small company" says Drees. "Everyone seems to really get along and help each other."

Frank's after-work interests include extensive reading about World Wars One and Two. "I go to some of the conventions where I've met veterans from both sides. I've become friends with one of the sole survivors of the famous German battleship, Bismarck" Frank reports.

We are very happy to have Frank onboard our "ship" and are sure you will enjoy having him provide you with the quality service his customers have come to appreciate.

Quick to please and concerned about doing a good job. Those are some of the traits Tom Williams brings to every account he services. Tom, a Loveland High graduate, attended Cincinnati State where he majored in General Management.

Tom spent five years serving our country in the U.S. Navy where he rose to the position of Nospital Corpsman. Tom is a veteran of two military missions during his Naval enrollment; Iraqi Freedom and Enduring Freedom.

Get to know Tom Williams and enjoy his engaging humor and warm smile.

Hailing from the great City of Norwood, Ohio, Dwayne McPherson is ready and able to handle all your pest control issues. Here's a guy who understands emergency situations. As father to six children ranging in ages from twenty-something to pre-teen, Dwayne knows how to take control.

With all those kids, it should not surprise you that Dwayne has a list of things he enjoys like football, swimming, video games, movies, camping and having fun.

Ace Exterminating is pleased to have Dwayne on our fine team and we hope you have the opportunity to meet this friendly, outgoing gentleman.

Chuck Irvine has been with Ace Exterminating since 1982 and is the manager for our pest control division. He is one of those easy-going individuals you love to work with that "I'll-take-care-of-it" attitude that you wish for anytime you call a service company.

Chuck is one of only 117 pest control professionals in the country having earned the prestigious Associated Certified Entomologist (A.C.E.) qualification from the Entomological Society of America. So, anytime you need an answer to a question about pest control, please be sure to call and ask for Chuck, or email Chuck at cirvine@aceex.com.

Ace Exterminating is very proud to have Chuck Irvine as an important part of our team and you'll be pleased with his professional manner.

Beginning as a lawn care technician in the company's old lawn care division in 1974, Steve worked his way through various supervisory and management positions until reaching his current position of Senior Vice President and second in command.

A graduate of Moeller High School and the University of Cincinnati, Steve wears a multitude of hats for the company. His responsibilities include doing everything from negotiating major equipment and material purchases, to reviewing the company benefits programs, to overseeing the many service programs and dealing with major clients. Steve has proven to be invaluable to the company's growth and current position.

"It looks like I've got a lot to do, but the great people I have to work with certainly make my job easier."

Contact Steve at sleisring@aceext.com.

A Certified Public Accountant with a BA from the University of Cincinnati, Ken Seelig's keen mind and superior accounting skills gives Ace Exterminating a tremendous advantage. Since Ken's arrival in 1993, Ace Exterminating has never failed to hit its budgets. Ken's excellent guidance has made Ace Exterminating an extremely solid and competitive company.

Ken also handles Ace Exterminating's computer administration. He's directly responsible for putting together one of the best operating systems in our industry.

As one of the Directors for the Institute of Management Accountants, Ken is a key player in our growth and future development.

You can contact Ken at kens@aceext.com.

A lifelong Cincinnati resident, Rick Steinau has played an active role in the Lawn Care and Pest Control industries serving as President of the Professional Lawn Care Association of America, Chairman of the Greater Cincinnati Pest Control Association, plus numerous memberships on other industry and community boards.

Rick has created a corporate culture that is built on treating people fairly. "I believe that everyone should always expect the truth. Customers define "truth" as fair pricing, clearly defined expectations and total follow through. "Truth" for our employees means being permitted to deal with their customers openly and honestly, plus knowing that the company will always stand by its word."

"This simple 'Golden Rule' philosophy makes this a wonderful place to work. It's truly a comfortable atmosphere that everyone enjoys."

Contact Rick at rsteinau@aceext.com.